Returns & Exchanges

1. If you are not completely satisfied with your purchase, you can return any items to us in their original condition* within 30 days of receipt. Exchanges and/or refunds will only be granted within this timescale. Staff will ask you to show them the garment being returned – once it has been checked by eye, you will be asked to put it into a RETURNS BOX situated by the shop counter. Returned garments are left for 48 hours, then sprayed with a fabric sanitiser before being put back into stock.

*Faulty items must be returned in a washed and clean condition. For Health and Safety reasons we cannot inspect and process any goods that are returned in a soiled condition.

2. If returning to Kitted Out shop please take along the delivery note and a copy of your order confirmation, along with your item(s) and original payment card. Refunds can only be issued to the original payment card and via the original process ie if purchased online the refund will be processed online.

3. Every delivery comes with a ‘Delivery Note’ listing the contents. Please complete the delivery note by choosing the most appropriate ‘reason’ code, entering the relevant code alongside each product you are returning. This will help us to improve the quality of our service in the future. Please remember to enclose the completed delivery note in the parcel you are returning.

4. For reasons of health and hygiene, we cannot offer refunds on socks unless faulty.

5. Your right to return products does not apply to goods made to your specification, that have been clearly personalised for example embroidered/printed names or initialled.

6. We will refund the price that you paid for the items taking into account any discounts or promotions applied when you purchased the garments. The refund will not include any delivery charges you have paid. All refunds will be made using the same method of payment you used to purchase the items.

Exchanges Policy – Covid-19

1. If you need to exchange a garment for a different size PLEASE NOTIFY THE SHOP PROMPTLY – stock is selling fast and we will need to check we have the size you require and put this to one side for you! You can exchange any items as long as they are in their original condition, tagged, bagged etc. Exchanges should be done swiftly and ask that you do so within 2 days!

Staff will ask you to show them the garment being exchanged – once it has been checked by eye, you will be asked to put it into a RETURNS BOX situated by the shop counter. Returned garments are left for 48 hours, then sprayed with a fabric sanitiser before being put back into stock.

2. If returning to Kitted Out shop please take along the delivery note and a copy of your order confirmation, along with your item(s) for exchange.

3. Your right to exchange products does not apply to goods made to your specification, that have been clearly personalised for example embroidered/printed names or initialled.